FAQ's

What are your stores opening hours? Enki Hair Spa is a -by appointment only- small rural hair salon and Enki Shop purchases can be collected any day by prior arrangement.

Do you ship overseas? No, delivery within NZ only.

Can I return my purchase? See below for returns policy.

No Returns Policy – Beauty Products

Due to the nature of our products and for the health and safety of our customers, we do not accept returns or exchanges on any beauty or personal care items.

This includes, but is not limited to:

Skincare
Makeup
Haircare
Fragrances
Tools and applicators

Once a product has left my facility, I am unable to guarantee that it has remained unopened or unused. For hygiene reasons and in line with industry standards, all sales are final.

Please ensure you read product descriptions carefully before purchasing. If you have questions about a product, feel free to contact me prior to placing your order.

In the rare event that you receive a damaged, faulty, or incorrect item, please reach out within 48 hours of delivery with clear photos and your order number, and I will do my best to resolve the issue.

Thank you for understanding and supporting a safe and hygienic shopping experience!

Where is Milk_Shake made? Milk_Shake was conceptualised by Z.One Concepts and products are developed and produced in Italy.

Are Milk_Shake products tested on animals? As a cruelty-free brand, z.one concept does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products.

Ingredients Our goal is to use natural and organic ingredients without compromising the quality and excellence of the products. Each active ingredient is carefully selected for its long lasting effect on the hair’s health and appearance, leaving it manageable, vibrant and radiant. Wherever possible our formulas are sulfate, paraben and salt free, and we are using plastic packaging and printed materials that can be recycled.

Milk proteins and fruit extracts We believe that health is the cornerstone of beautiful hair, which is why all our products are crafted with your hair’s health in mind.

Milk Protein is one of the most nutrient rich proteins due to its complete amino acid content, contributing to hairs structure and strength. When milk proteins and fruit extracts are infused into your hair, you will notice more shine, manageability, and softness, along with an increase in body.

We source the highest quality natural ingredients to create products that are just as nutritious for your hair as they are fun to experience.

Are z.one concept™ products vegan? If by “vegan”, one is referring to products that do not contain animal ingredients or sub-products, then many z.one concept™ products could be considered to be vegan. However, even though a large percentage of our products do not contain animal-derived ingredients, there are others which contain beeswax, keratin derivatives and honey, for example. Furthermore, almost all milk_shake® products contain milk proteins derived from cow’s milk. However the Flower range is purely plant based.

Can z.one concept™ products be used if breastfeeding? Considering that cosmetic products are applied to the skin and hair, their impact on breastmilk is negligible. Furthermore, the cosmetic ingredients of each product are tested rigorously for their safety to ensure that, in the case of ingestion or penetration into the skin, they cannot reach toxic levels for the organism before being excreted naturally. There is no issue therefore in using our products during breastfeeding. As a precautionary measure, we advise against using cosmetic products on the breast during breastfeeding. In the case of doubt, or in the case of intolerances or questions, we suggest you consult a doctor.

Do z.one concept™ products contain parabens? Most of z.one concept™ products do not contain parabens. The lack of parabens is stated on the front of the packaging in most cases. Where parabens have been added as preservatives, their presence can be verified by consulting the list of ingredients on the packaging. There are very few of our formulas that, because of their microbiological and/or physical/chemical stability, contain parabens as preservatives. For these formulas, z.one concept™ is actively searching for alternatives to parabens that are efficient and safe, without having a negative effect on the stability of products over time.

Do z.one concept™ products contain SLS/SLES/sulfates? Sodium Lauryl Sulfate (SLS, INCI name: Sodium Lauryl Sulfate) and Sodium Laureth Sulfate (SLES, INCI name: Sodium Laureth Sulfate) are part of a more ample range of ingredients, sulfate surfactants, widely used in cosmetic products such as shampoos, face/body cleansers, and toothpastes. In the past, unfounded information which stated that these substances create allergies and are carcinogenic was spread over the world, information which was debunked many times within the scientific community. Since then, the number of clients demanding products without SLS/SLES/sulfates has grown. Considering these preferences, a number of z.one concept™ shampoos and cleansers are now formulated without SLS/SLES/sulfates. If these ingredients are absent, it is shown visibly with a claim on the packaging (SLS/SLES/sulfate free). The presence of these ingredients can be verified by consulting the composition of the product on the packaging.

I have skin allergies, can I use z.one concept™ products without having any issues?Allergies are a response of the immune system, the natural defence system of the body, to substances that are recognized as being foreign and therefore dangerous. If in the past you have had any kind of reaction after having used cosmetic products, and you want to ensure that these episodes will not be repeated by using our products, we suggest you consult your doctor, who can evaluate this in a deeper and personalized way. If you do have allergies and have identified the substances that cause your allergy (through medical testing), to avoid coming into contact with these substances, you can verify the presence of substances within the ingredients list on the packaging of the product before purchasing or using the product.

Can I use milk_shake® products if I have a food allergy to milk and its derivatives? Almost all of milk_shake® products contain milk proteins. A food sensitivity to a particular substance does not necessarily imply that there will be a skin allergy to the same substance, however, this cannot be excluded entirely. A deeper analysis can be done by a qualified doctor, therefore, in the case of doubt, we suggest you read the ingredients list on the product carefully and ask for clarification and further information from your doctor.

Do z.one concept™ products contain peanuts and/or other nuts? Ingested peanuts are often responsible for allergic reactions, which can be severe. The main nuts involved in food allergies are almonds, hazelnuts, walnuts, cashew, pecan, Brazil, pistachio and macadamia nuts. There are documented cases of cross-reactivity between different types of nuts and legumes. Considering this, determining whether ingredients derived from these substances are present or not requires extreme prudence and caution. Even if ingredients obtained from peanuts or nuts (e.g. almond oil) are present in some of our formulas, these are not added to most of our formulas. In the latter, we cannot certify the complete absence of these substances. In the production of our cosmetics, a large number of raw materials from various suppliers are used. Even the machinery, locations and production processes are varied. This complexity makes it impossible to guarantee that our products are 100% free of traces of these substances that could give an allergic reaction to those individuals who are sensitive to peanuts, nuts and legumes.